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Registered: ‎05-02-2019
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Armour Edge Screen Protector

5 months ago I purchased the Note 9 Armour Edge Screen Protector from your Plattsburgh NY store. I had it replaced once there after it cracked. I tried to have it replaced there one other time but could not get the product shipped to that store. I then replaced it at your Saratoga NY store. Now that its cracked again I'm told the Plattsburgh NY will not carry the product in its store at all. Being that I purchased this product with the Lifetime warranty, why am I having such a difficult time. The manager said I would have to mail my old Screen Protector in to get a new one under warranty. I do not want to leave my $1000.00 Note 9, which I purchased at Best Buy, unprotected. I should not have to drive 100 miles to get this product replaced under warranty.

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Registered: ‎10-19-2017

Re: Armour Edge Screen Protector

Hello, Adkmtbob,


It sounds like you and I might have a bit in common! I am not always the best with my cell phone and have to keep it in a secure case due to how often I drop it.


The Armor Edge warranty is amazing, and while it sounds like stores have made exceptions for this in the past, we do not provide replacement screens directly under their warranty. Though, if you paid for installation of the screen protector on the same receipt as your original screen protector purchase, we will reinstall it once you receive your replacement from Armor Edge.


To begin the replacement process, I recommend giving Armor Edge a call or visiting them online for more details.


Faith|Senior Social Media Specialist | Best Buy® Corporate
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