Best Buy Store Purchase

[fuqimanman]

I purchased the Armour Edge screen proector for my IphoneX two years ago. There is lifetime warranty for replacement while the BestBut said they no longer carrys the protector for IphoneX when I need the actual replacement. So that I have pay the shipping fee $8 for replacement. The funny thing is the BestBuy is carrying AE screen protector for advanced Iphone like Iphone12. It means they just intentionally avoid help replacement and cheat on the shipping expenses. How can that be an excuse to stop helping people claim the warranty. When I made the purchase at the very beginning, the shipping cost would be assumed being included in the orginal price since they promise to provide the in-store replacement. This is totally misleading!! I made the call to customer service while just wasted my 40 minutes for nothing solved. Sooooo disappointed!! 

[jdogg836]

Two years ago, Armor Edge allowed Best Buy to provide warranty swaps in store. The associate was 100% correct in stating that fact. Since that time, Armor Edge has moved to a direct by mail replacement program and Best Buy was removed from the process. This was not something known in advance, and to be perfectly honest the warranty provided by Armor Edge has always stated that mail-in replacements were the process. Carrying the product for a newer device is not based off of Armor Edge’s warranty program.

[AndrewB-BBY Social Media Specialist]

Good morning, fuqimanman,

Welcome to our community forums and thank you for reaching out regarding this screen protector. Having dropped plenty of phones in the past, I know how important it is to make sure that your phone is protected. I appreciate you providing feedback about this process and would be glad to provide some details on how this process works.

As jdogg836 mentioned, we are generally unable to process this exchange in our store locations. This process is completed directly by Armor Edge. With that said, we are unable to keep every type of screen protector in stock. In the future I would recommend checking our website to see if a product is available for pickup at your local Best Buy.

Your feedback is important so we can continue to improve the shopping experience in the future. If we can ever be of assistance in the future, please don't hesitate to let us know.

Regards,

[fuqimanman]

It's ridiculous for this explanation. When purchasing the screen proector, the assciate informed me that the lifetime warranty includes everything. Now I have to pay the $8, which I think it's equal to buying another protector again. Don't try to throw the problem back to the vendor. It's BestBuy's due deligence to perform this replacement since I make the purchase in BESTBUY and BESTBUY's sales person misleaded my purchase by intentionally hiding the change of warantty policy.