Best Buy Store Purchase

[edwardearl26]

I walked into the Peoria, IL store to get a replacement after my phone needed replaced under the manufacturer warranty (so of course the screen protector needs to come off - was cracked anyway). The store rep told me I would have to go to Armor Edge online to request the repolacement. Upon arriving at the checkout screen, AE shows a shipping cost of $8.00. The main reason for purchasing the AE was to be able to do it for no cost at Best Buy. If I wanted to pay shipping I would have purchased a Zagg because at least those dont chip after a week. This is shameful change of the warranty by Best Buy!

[jdogg836 · Accepted solution]

The warranty from Armor Edge remains the same, Best Buy is just no longer part of the “Manufacturer’s Warranty” process. Ultimately, it’s up to Armor Edge on how they want to run their warranty program and Best Buy has to adhere to that.

With that said, shipping is not free. Even on a free replacement warranty by mail I would expect to be responsible for shipping it to me.

[edwardearl26]

When Best Buy sold the screen protector, the agreement was that a replacement WILL be provided at the store. This eliminated wait times and the "shipping charge" from the manufacturer. If Best Buy wants to change the agreement, then they should offer a refund of the product as they are no longer willing to follow the terms they agreed too. Or I'd be more than happy for them to cover the shipping cost.

[jdogg836]

Best Buy was removed from the process of completing Armor Edge’s warranty. The text of Armor Edge’s warranty does not guarantee in-store replacement, never did. In fact, it doesn’t even mention anything like it. While there was a window in which we were able to do this, that window was closed. The difference is that it was never part of the guarantee to begin with.

Hope I’ve cleared up the confusion.

[rymccabe1]

the box says "retailer will replace your Protective glass free of charge whenever it cracks" so I am not sure how you can say what you said.

[jdogg836]

My nephew’s cereal box says “now with more marshmallows” but I would swear that it has the same or possibly even less than the older boxes we purchased.

Their full warranty text is in their website here: https://armoredge.com/pages/warranty

Like Best Buy’s return policy, this is the full text saying what they will do and how they will do it. Always go by that, and when you reach out for your claim you can probably ask them what changed. As I said, Best Buy is not part of this process and at this point we haven’t been for months.

[ginmar]

A letter should have went out letting anyone who purchased it. This is very misleading.