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Posts: 2
Registered: ‎08-20-2019

Apple purchase

Purchased an Apple Ipad 12.9 August 2019.  I had Price matched verification with me. Salesman, suppose to be the supervisor/manager for the Apple dept helped me.  I was able to get my price match on my ipad but only after 10 minutes of rambling on from the clerk about their price match policy.  Really, you think I didn’t know your policy before I came in the buy?  I asked for a screen protector and was told that for the 12.9 there wasn’t one available because of the touch screen feature. None of the screen protectors work on the new model. 

He was condenscending to me as he went on and on about all the returns they have had for the screen protectors they sold for the 12.9.  I asked what brand it was and he didn’t know.


Well, this is totallyl untrue!  There are 3 brands that are available for the 12.9 that work great.  I bought the Esparin brand from Amazon and it was not only easy to install but works without any flaws!

BestBuy  really needs to step up their game when it comes to hiring and training employees.   Sales people:  if you don’t know the answer, Just say you don’t know!

Best Buy does not give a customer much reason to return unless they are the last option available

Posts: 5,928
Topics: 201
Kudos: 493
Solutions: 294
Registered: ‎08-21-2017

Re: Apple purchase

Hello, DianeBoyd,


Welcome to community forums and thank you for taking time to let us know about your experience at one of our store locations. We do our best to make the purchasing experience as quick and easy as possible and I would certainly like to get your feedback to the right place so we can continue to improve in the future. Can you please provide some more information about your visit? Which store location did you visit? What date and time? Do you remember the name of the associate you spoke to? Any additional information would be much appreciated.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-20-2019

Re: Apple purchase

The store was in Spokane Valley, WA, 15223 E Indiana Ave.

It was on 8/14/2019 at 11:52a.m.

I don't remember the name of the sales associate, except I was told he was the supervisor.

Posts: 351
Topics: 8
Kudos: 48
Solutions: 18
Registered: ‎11-23-2018

Re: Apple purchase


Thanks for getting that over to us. In order to properly document this interaction, would you be able to send me a private message with more info? Please click the blue box in my signature to do so, and include your full name, email, phone number, and any additional details you wish to share. This will allow our team here at the Corporate Campus to ensure this gets addressed by the appropriate teams. 


Quinton|Social Media Specialist | Best Buy® Corporate
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