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Posts: 2
Registered: ‎05-02-2021
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Apple Fitness+ with watch purchase

I'm having trouble claiming the Best Buy 3-month additional free months of Apple Fitness+.  I've redeemed the 3-month offer from Apple.  When I go to the Apple Fitness redemption link and input the Best Buy code that was emailed to me, I get a message saying "Payment Not Completed".  Is there a step I am missing in this process or is this the result of a glitch of some kind?  Thank you for your help. 

Posts: 6,113
Topics: 212
Kudos: 405
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Registered: ‎08-21-2017

Re: Apple Fitness+ with watch purchase

Hi there, jayboo33,

 

Thank you for stopping by our community forums. Apple Fitness+ is a really cool way to see what your new Apple Watch can do, I know I'd want to get this redeemed as soon as possible to test it out. I'd be glad to see what options we may have to help you.

 

I do have a few questions so I can determine what's going on. Based on your message it sounds like this error appeared when redeeming this code, is that correct? Have you contacted Apple Support to make sure there aren't any problems with your account that would prevent you from redeeming this?

 

Please let me know so I can continue to look into this for you!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎05-02-2021

Re: Apple Fitness+ with watch purchase

Thanks, Andrew.  I chatted online with Apple Support and it was a very long conversation but they finally fixed it somehow so that the code went through.  

 

Posts: 6,113
Topics: 212
Kudos: 405
Solutions: 307
Registered: ‎08-21-2017

Re: Apple Fitness+ with watch purchase

Great, jayboo33!

 

I'm very glad to hear that! Please don't hesitate to let us know if we can ever be of assistance in the future!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!