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New Member
Posts: 1
Registered: ‎10-26-2020

Answer the phone.

My wife called the Morgantown WV store. She was on hold 32 minutes and gave up. I called and after holding 57 minutes was transferred 4 times only to be disconnected. I need a battery for the laptop I purchased there. It is too far to drive only to find that they dont have it. I tried the online chat and the virtual assistant. They were too busy to take my question. How do you stay in business?
Trusted Contributor
Posts: 2,800
Registered: ‎02-07-2011

Re: Answer the phone.

They generally dont stock laptop batteries in the store due to there being so many different kinds. Your best bet is to look on thier website.
Posts: 1,100
Topics: 60
Kudos: 141
Solutions: 64
Registered: ‎07-23-2018

Re: Answer the phone.

Hi there, Magico861.


Having a reliable battery for your laptop is certainly ideal. We appreciate you choosing Best Buy when you purchased the device, and for your desire to return when it was time to replace the battery. It stands to reason you would want to know if the item would be immediately available, before driving all the way there. We wish you had the opportunity to have your questions answered. Thank you for taking the time to alert us of your experience when calling the Morgantown, West Virginia store, as well as your attempt to utilize the online support options. Regardless of the platform our customers choose to connect with us, we want the interactions to be positive.  


As nckhammond mentioned, the most efficient way to determine the estimated inventory at a particular location, would be to check the website. In the event the item is unavailable, there will be an estimated date provided for shipping or Store Pickup.


Although we hope this is something you’ve since received support with, if you do require further assistance, please send a Private Message. We’ll do all we can to help, or get you connected with the team in Morgantown.


Kind regards,

Sarah|Senior Social Media Specialist | Best Buy® Corporate
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