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Posts: 1
Registered: ‎01-12-2023

Amount debited twice and additionally on hold

I ordered a phone plan online and selected it to picked up at store for 50.9 USD. I checked my statement recently and I see my account was debited for my online order for which I got a mail from BestBuy, and again for another 50.65 USD which is present in their site under purchases section and hold of another 50.9 USD. I talked to their customer support and they say that they can't any see transaction except 50.65 USD. I have order confirmation mail from Bestbuy for 50.9 USD, bill in their site for 50.65 USD and statement from my bank showing 3 transactions. How do I get my money back? 

Posts: 146
Topics: 1
Kudos: 21
Solutions: 14
Registered: ‎11-24-2021

Re: Amount debited twice and additionally on hold

Good Evening, anand1812.


Welcome to the Best Buy Forums!


Thank you for reaching out. I'm sorry to hear that you are having issues with your purchase. I'd love to help. Please send me a private message with your full name, number, and email so that I can better assist you. You can send a private message by selecting the blue "Private Message" button to the right of my signature. I am currently heading out of the office for the weekend, but shall return Tuesday morning to assist. Looking forward to speaking with you then.


Kind regards,

Trey|Social Media Specialist | Best Buy® Corporate
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