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New Member
Posts: 1
Registered: ‎07-31-2018

Amazon Price match

I went in to price match a xbox one x priced on amazon for 429.99. Best Buy price was 499.99. I was told that since it had prime beside it they would not price match! I don’t understand because prime is shipping not for a lower price. So much for price match guarantee! Am I missing something on your price match guarantee? No where does it say not prime! It was shipped and sold by amazon! This was at the Best Buy in Katy TX.
Emerging Expert
Posts: 7,628
Registered: ‎02-25-2013

Re: Amazon Price match

Our Price Match Guarantee does not cover:

  • The online prices of retailers not listed in the Special Considerations section.
  • Contract cell phones sold by any online retailer.
  • Products shipped from or sold by third-party sellers on websites.
  • Pricing only available to select groups of customers including loyalty offers, discounts relating to a non-warehouse membership programs and government exchange store offers.
  • Best Buy Education and Best Buy For Business transactions.
  • Competitors' service prices (including delivery and installation charges), pre-order and trade-in offers, eBay store offers, and special daily or hourly sales.
  • Any financing offers, bundle offers, items included in bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, items included in gift card offers, rent/lease to own items, Point of Sale Activation cards, video game discounts related to a membership program, voice-only deals, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or a competitor.
I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Posts: 4,458
Topics: 46
Kudos: 461
Solutions: 266
Registered: ‎11-29-2016

Re: Amazon Price match

Good afternoon Cwil2933,


Welcome to our forums.  My apologies for the delay in our reply to your post, as our Support Forums have become backlogged over the past few days.  I really appreciate your patience, and although it looks like bobberuchi has beaten me to it, I’ll be happy to answer your questions regarding our Price Match Guarantee.


As you can see, bobberuchi has provided what is not covered by our Price Match Guarantee.  To clarify, if the price of the Xbox One X you had your eye on was offered to you because of your Amazon Prime membership, this would fall under a discount relating to a non-warehouse membership program, and therefore would not qualify for a price match. 


If you have any other questions regarding our Price Match Guarantee, feel free to review its full terms and conditions here.



SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎03-03-2019

Re: Amazon Price match

I just happened to stumble upon this post and both of these answers are incorrect.  Just because an item is listed as Amazon PRime, does not mean in any way whatsoever that the price of the item is different for someone who is a Prime Member.  It ONLY means that you will be offered a discount on shipping, in some but not all cases.  The Amazon Prime membership does not have a benefit that lowers the price of any item that they sell, so your theories would be incorrect.

Best Buy Employee
Posts: 2,184
Registered: ‎01-09-2015

Re: Amazon Price match

Anything listed as a "Prime Deal" was exclusive to Prime Members and was not available to non-members, this is quite common on Amazon.  I recall this specific deal, and while I hate to contradict you, it WAS exclusive to Prime Members only.  If I had not already purchased an Xbox One X prior to this sale, I would have jumped on this deal.  Granted, the pricing has dropped across the board since then.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 2
Registered: ‎03-03-2019

Re: Amazon Price match

That explanation is not the same as the previous ones, from what I can tell.  The original issue, was one that I also was curious about, which was simply that the item was listed as prime.  It did not mention it was a Prime Deal, which yes, would be different.  However, I went to Besy Buy today and they gladly matched an Amazon Prime priced item, which is all I wanted to clarify.  There are many posts where people are saying they won't accept any price matching at all if a item is Prime, and that simply is NOT the case!  Happy shipping to all!