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Posts: 3
Registered: ‎01-23-2019

Amazing employee

[ Edited ]

I want to compliment Best Buy on an amazing employee. It's Catharine {removed per forum guidelines}, the manager of the La Jolla, CA store.

We had a nightmarish issue with a Samsung washer, actually 2 of them before we switched brands. Catharine's patience and experience made a difficult issue so much easier. She's got great customer service skills, she's knowledgable, professional and intelligent. Everyone in the store whom we worked with had nothing but glowing words for her. In fact, one of the employees said she was the best manager he had every worked for. I think that says it all. We cannot rave enough about Cat -- and the rest of her employees in La Jolla. It's a small store that really takes customer service to a new level.

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Registered: ‎09-29-2008

Re: Amazing employee

Hi, jonfin,


We appreciate you visiting Best Buy’s forum to continue to praise the amazing team members you patterned within during your visits to our stores.


It is great to know that Catharine the manager of the La Jolla, CA store offered her patience, knowledge, and expertise to help you with your Samsung washer. She sounds like she is setting up a high expectation for the rest of her team to follow. I know that dealing with a non-working appliance can be frustrating, but it is great to know that you have received the support needed to make a difficult issue so much easier. 

Thanks for posting!  

Karina|Social Media Specialist | Best Buy® Corporate
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