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Posts: 1
Registered: ‎12-14-2019

Alex rocks!

We went into the Grandville store to replace a cell phone, and there were a lot of issues with the plan provider. Alex had a lot of patience with the issue, and with great determination, he got the job done. We are grateful for his hard work, and best buy should be, as well!
Posts: 12,468
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Registered: ‎01-03-2013

Re: Alex rocks!

Hi there, Nerdherd6, 


Welcome to the forum, and thank you for your patience as you awaited our reply! Buying a new phone should be exciting, but admittedly isn't always a simple and quick process between our systems and the carrier's. It's fantastic to hear Alex at the Grandville, MI store ensured things were properly completed for you! We greatly appreciate the time you took to share this with us during such a busy time of year. We'll be sure this feedback is shared with the store's leadership! 


Tasha|Social Media Specialist | Best Buy® Corporate
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