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Posts: 4
Registered: ‎05-31-2019

AirPods purchase

I am extremely frustrated. I bought the AirPods with the wireless charging case, spent $200. I was not asked for my phone number for my Best Buy Rewards Account, so I can’t find my receipt. I spent $200 on these. I just want to go in and swap them out for a new repair and I know there is a way they can do it, but the store refuses to help. I went into the store and they could not find my receipt either and said they can’t swap them out for a new pair.
Posts: 1,810
Topics: 91
Kudos: 291
Solutions: 95
Registered: ‎11-23-2018

Re: AirPods purchase

Hi, Gv2004!

Thanks for reaching back out to us on our forum for support. I hate to hear you're having trouble locating your receipt, and I can definitely understand your concern after learning that your My Best Buy membership may not have attached to your AirPods purchase. I'm happy to do what I can to help now.


To start, please send me a private message including your full name, email, phone number, the location of the store, your method of payment, and the date of your purchase. You can find the blue option to message me to the right of my name below.


How Do I Get a Copy of My Receipt?


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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