01-02-2021 09:56 PM
Recently I was gifted Air Pods but I would like to return them since I already have a pair. The person who gave it to me doesn't have a receipt and paid in cash in-store. He also didn't give the cashier his phone number, but he does know the date and location he bought from. Is there any possibility that I would be able to get a return or exchange or is there just too little information?
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01-02-2021 10:03 PM
Apple products are all tracked by serial number and require a receipt. It is possible that they may be able to locate the receipt based on that serial number, but it's definitely not 100%. The only thing you can do is try, but ultimately there would be no way to do it without fining the receipt in the system.
01-03-2021 10:57 AM
Welcome to our community, JustBrandino.
You can find information on locating a copy of the receipt by visiting our article, Receipt and Order Summary Copies.
Please ask the original purchaser to contact us for further assistance, either by creating their own forum account for making the request, or by the other methods outlined in the article above.
I hope this helps. Thank you for writing to us.