Best Buy Store Purchase

[JustBrandino]

Recently I was gifted Air Pods but I would like to return them since I already have a pair. The person who gave it to me doesn't have a receipt and paid in cash in-store. He also didn't give the cashier his phone number, but he does know the date and location he bought from. Is there any possibility that I would be able to get a return or exchange or is there just too little information?

[jdogg836 · Accepted solution]

Apple products are all tracked by serial number and require a receipt.  It is possible that they may be able to locate the receipt based on that serial number, but it's definitely not 100%.  The only thing you can do is try, but ultimately there would be no way to do it without fining the receipt in the system.

[JustBrandino]

Hello, I recently received a gift but have no way to get the receipt. I can provide the purchase date, location, and item. Would anyone be able to help out? Thanks!

[John-BBY Social Media Specialist]

Welcome to our community, JustBrandino.

You can find information on locating a copy of the receipt by visiting our article, Receipt and Order Summary Copies.

Please note, however, that Best Buy's Privacy Policy governs how we must protect our customers' valuable private information and under what conditions it may be shared. With apologies, as you are not the purchaser, we cannot provide a copy of the receipt to you.

Please ask the original purchaser to contact us for further assistance, either by creating their own forum account for making the request, or by the other methods outlined in the article above.

I hope this helps. Thank you for writing to us.