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New Member
Posts: 2
Registered: ‎01-02-2021
Accepted Solution

Air Pod Return No Receipt

Recently I was gifted Air Pods but I would like to return them since I already have a pair. The person who gave it to me doesn't have a receipt and paid in cash in-store. He also didn't give the cashier his phone number, but he does know the date and location he bought from. Is there any possibility that I would be able to get a return or exchange or is there just too little information?

Best Buy Employee
Posts: 2,169
Registered: ‎01-09-2015

Re: Air Pod Return No Receipt

Apple products are all tracked by serial number and require a receipt.  It is possible that they may be able to locate the receipt based on that serial number, but it's definitely not 100%.  The only thing you can do is try, but ultimately there would be no way to do it without fining the receipt in the system.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 2
Registered: ‎01-02-2021

Help Finding Receipt

Hello, I recently received a gift but have no way to get the receipt. I can provide the purchase date, location, and item. Would anyone be able to help out? Thanks!
Posts: 18,173
Topics: 2,984
Kudos: 662
Solutions: 492
Registered: ‎09-29-2008

Re: Help Finding Receipt

Welcome to our community, JustBrandino.


You can find information on locating a copy of the receipt by visiting our article, Receipt and Order Summary Copies.


Please note, however, that Best Buy's Privacy Policy governs how we must protect our customers' valuable private information and under what conditions it may be shared. With apologies, as you are not the purchaser, we cannot provide a copy of the receipt to you.


Please ask the original purchaser to contact us for further assistance, either by creating their own forum account for making the request, or by the other methods outlined in the article above.


I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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