03-11-2023 03:50 PM
I paid my last autopayment manually and stopped autopayment. However, it still charged my card with an additional automayment.
This led to a credit balance refund in the amount of $267.49. I have been calling Citibank at least 6 times about this since early January. Initially I was told that the check is in the mail. The same story until February. Then I was told that the amount was already paid to my bank account. I told them it was not and there was never a check. I was told it will be transferred to my bank account. The last time I called I was told that the amount was refunded the wrong bank account! Speechless.
I gave them my correct bank account number on multiple times and confirmed the account number again during the last call. Again, I was told that it will be transferred to my account and here I am again with nothing happening.
It was always elevated in my calls.
The last time I talked to "John" who gave me a reference number Z18916 for my inquirey. I am close to get legal help with this because this is rediculous and poor customer service.
any help with this is appreciated.
Solved! Go to Solution.
03-11-2023 04:10 PM
Thank you for reaching out to us today on the Best Buy forums page. This is certainly not the level of service we want our customers to experience. I will more than happy to look more into this issue for you today. To get started, can you please send me a private message with your name, phone number, and email?
|Bryant|Social Media Specialist | Best Buy® Corporate|
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support
03-12-2023 09:29 AM
PM sent, thank you Bryant
03-17-2023 07:38 AM
Bryan, thank you for helping me with this. I received an email letter that informed me that it's being looked at and today I received a letter that it was resolved.
Again, thank you so much for helping with this. I am still upset with Citibank's behavior and their inability to help me with an obvious billing problem.
03-17-2023 07:41 AM
More important than the "resovled" letter, I actually received the refund in my bank account.