Best Buy Store Purchase

[hilmarkoerner]

Backstory:

I paid my last autopayment manually and stopped autopayment. However, it still charged my card with an additional automayment. 

This led to a credit balance refund in the amount of $267.49. I have been calling Citibank at least 6 times about this since early January. Initially I was told that the check is in the mail. The same story until February. Then I was told that the amount was already paid to my bank account. I told them it was not and there was never a check. I was told it will be transferred to my bank account. The last time I called I was told that the amount was refunded the wrong bank account! Speechless. 

I gave them my correct bank account number on multiple times and confirmed the account number again during the last call. Again, I was told that it will be transferred to my account and here I am again with nothing happening.

It was always elevated in my calls. 

The last time I talked to "John" who gave me a reference number Z18916 for my inquirey. I am close to get legal help with this because this is rediculous and poor customer service. 

any help with this is appreciated. 

[Bryant-BBY · Accepted solution]

Hello, hilmarkoerner.

Thank you for reaching out to us today on the Best Buy forums page. This is certainly not the level of service we want our customers to experience. I will more than happy to look more into this issue for you today. To get started, can you please send me a private message with your name, phone number, and email? 

Thank you, 

[hilmarkoerner]

PM sent, thank you Bryant

[hilmarkoerner]

Bryan, thank you for helping me with this. I received an email letter that informed me that it's being looked at and today I received a letter that it was resolved. 

Again, thank you so much for helping with this. I am still upset with Citibank's behavior and their inability to help me with an obvious billing problem. 

Cheers!

Hilmar

[hilmarkoerner]

More important than the "resovled" letter, I actually received the refund in my bank account.