01-26-2023 10:24 AM
01-26-2023 01:29 PM
01-26-2023 01:30 PM
I guess I should not have trusted the staff
01-26-2023 01:57 PM
Thank you for being a member of the Community Forums! As a person who almost purchased the wrong iPad once, I understand how easily such a thing could happen. Our Return & Exchange Promise does allow for most items to be returned or exchanged within 15 days from the date of purchase. It is true that with the amount of time that has passed, we would not be able to process a return or exchange for you.
While I know that the model you did purchase is a great device, I understand what it's like wanting to have the latest and greatest. If you are interested in procuring a newer iPad Pro, we are currently running a Trade-In promotion on iPads. Please check out our Trade-In program for more information.
Should you have any questions, please feel free to use the blue button next to my signature to send me a Private Message. Please be sure to include your name, phone number, and email. Thanks!
|April|Social Media Specialist | Best Buy® Corporate|
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support