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New Member
Posts: 2
Registered: ‎05-26-2021

Accused of shoplifting

My friend recently obtained a polaroid camera and wanted to purchase some new film. He had just received the camera in a box from another friend and had no idea what type of film was required to work with the camera. After heading to the camera section, he grabbed the old box out of his bag and looked at the back to see what type of film was required. A few minutes later we were both approached by the manager, worker and security guard with the assumption that he had placed a polaroid camera from the store into his bag. The fellow worker claimed that my friend placed one of the cameras into his bag and asked the security guard to check both of our bags. After not finding anything in each of our bags, the worker stated that he had placed the camera in and out of his bag quickly before being searched. After finding no evidence, the general manager apologized to us and said that we were free to continue shopping. So far a minute has passed so we decided to head down to the video game section in hopes of finding a nintendo switch in stock. As soon as we reach the floor, we are approached once again by the same security guard, a different manager and staff member. This time they are telling us to leave the store and aggressively stating the fact that they saw my friend put a camera into his bag. We were both responsible in how we replied back to them and they would not answer any of our questions. We complied with their actions of kicking us out of the store but the manager strongly kept stating that we were caught trying to steal a camera. We are both hispanic looking college students and my friend has an afro. We believe that this situation occurred due to how we look and were being discriminated against. I understand it is a store’s job to stop shoplifting from occurring but why did they tell us that we were free to go about our business in the store after the first encounter. It is also quite strange how the manager kept stating that he has it on camera when we believe this entire situation started from a general employee thinking my friend was stealing due to her pointing fingers and restating what had happened during the first encounter. Is there any way the store will allow us to view the camera footage? Why did they kick us out after finding that we didn’t have anything on us and were still shopping. There was no attempt made to leave the store between the first encounter and when we were told to leave. This was a pretty intense situation as none of us had an experience like this and being escorted out by multiple staff members made it worse. We both kept saying to relook at the camera footage but the manager was stuck to the idea of us stealing.  I believe he didn’t actually look at footage and this entire situation was based on an assumption. We just want an apology from the employee for being kicked out of the store and lied to when we were geniually trying to make a purchase. We couldn't even purchase the film that we had orginally intended to get. 

Trusted Contributor
Posts: 2,762
Registered: ‎02-07-2011

Re: Accused of shoplifting

I don't see how they owe anyone an apology.

"He had just received the camera in a box from another friend and had no idea what type of film was required to work with the camera. After heading to the camera section, he grabbed the old box out of his bag"

Your 'friend' had no receipt nor did he stop at customer service first to show he was bringing something into the store. Like every other customer in any store would normally do......
New Member
Posts: 2
Registered: ‎05-26-2021

Re: Accused of shoplifting

They did not ask for a receipt. The box that he took out of his bag was old with scratches and wrinkles. He never took the camera out of the box. That camera was not even in stock at that specific BestBuy. They first approached us stating that he had placed a camera in his bag, after realizing that there was nothing in our bags, the original allegation was changed to seeing him placing a camera in and out of his bag. 


Taking all this into account, there was no reason to kick us out of the store after telling us we were okay to shop around. They lied to our faces claiming that they have it on camera yet they never gave specific details about what they think they saw. 


Why apologize to a customer during the first encounter and allow them to continue being in the store only for a few minutes later to decide to kick them out?

Posts: 5,177
Topics: 55
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Registered: ‎11-29-2016

Re: Accused of shoplifting

Good afternoon, jerod554,


Welcome to our forums.  I appreciate you taking the time to join our Community to share your experience with us, as we always want to make sure our customers’ voices are heard.  In that regard, I’d like to make sure we’re properly documenting your experience here at our Corporate Headquarters, as well as forwarding it to the appropriate leadership at this store, so they might address any coaching or training opportunities that may present themselves.


For me to properly document your feedback, I’ll ask that you send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • The store location this interaction took place in
  • The date and approximate time of your visit


As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature to get this sent my way.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Looking forward to hearing from you

SeanM|Social Media Specialist | Best Buy® Corporate
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