07-24-2022 11:18 PM
So I'm reaching out to this community because I've tried everything else and thus far Best Buy customer service has been absolutely zero help.
I am trying to purchase a washer and dryer on my Best Buy credit card. I have $0 on my credit card and a sufficient credit limit. Every time I try to purchase the order it's Subsequently completed I get the confirmation text and then 3 minutes later it says the order has been canceled and to click the link below to verify my account. I click the link verify all the requested information and the issue continues.
Best Buy customer support is absolutely no help, and refers me to contact the credit card department. I do that and they told me there aren't any issues on their end. The store manager said that I needed to contact the verification team, which I tried to do. A customer service manager said that he would pass it on to the verification team who would contact me via email. The next day I got an email that said I would be unable to make a purchase on Best Buy.com and to visit my local store. As I have been trying to make the purchase directly from the store all along this didn't make sense, but I tried that and I am still having the same issue. After 7 trips to Best Buy, 38 calls to the customer service line and being transferred in the web chat about 12 times I am at a loss and would like to know if anyone can resolve this issue.
Solved! Go to Solution.
07-25-2022 08:25 AM
Welcome to the Best Buy Forums!
I appreciate you taking the time to write us regarding your purchases! Orders may cancel for different reasons sometimes. It could be that the purchase does not meet BestBuy.com’s Conditions of Use, or it’s no longer available. Placing an order is meant to be simple, and this does not seem to have been your case.
I am happy to look into your orders, but in order to better assist, I am going to need some more details. Please, private message me with the order numbers from the cancelled orders, your full name, phone number, and e-mail address. To send it, click on the blue button bellow my signature. I look forward to hearing from you.
12-14-2022 11:39 AM
This topic has been moved to Customer Service under the board BestBuy.com for further review.