Best Buy Store Purchase

[Mcbillman]

Just to clarify, NO, Best Buy did NOTHING to help me out with ANY of my concerns. I got the typical “thanks for your feedback” response and, much like yourself, probably got filed away in the “Who cares about this guy?” file. I had completely forgotten about this whole situation until I got the notice for your situation last night.
The funny part is that I used to spend AT LEAST $5000 a year a BB. I was always a Premium member of their rewards program, which was supposed to grant me special benefits and bigger rewards. But none of those ever amounted to anything. They have cut back on the benefits and there are no more rewards. I don’t want to have to spend $1000 to get a $5 certificate.

[cleardave]

To be fair...5% rewards is what I get on my Best Buy card which is not bad...with the caveat that it is only spendable at Best Buy in $30 increments...  

FYI, I now think I was now wrong about one thing...I believe that you, and others that have posted over the years have made a change...you got leadership to do make 1 major change that is coming up soon...and what a great example of a positive change for a retailer focused on customer experience...they have decided to shut down these PUBLIC forums in 3-days...customers 1st right?

[Mcbillman]

I hadn’t heard that but it doesn’t surprise me. They will do whatever they can to protect their stock price and Corie Barrie’s fat paychecks. They don’t want anyone to read about anything but great experiences at Best Buy. They always try to bribe customer with points for positive reviews. So basically they are paying for good publicity. Yet they don’t act on it when they get anything that may make them look bad. Out of sight= Out of mind. They try to quash any upset customers that make them look bad and hurt Barrie’s salary. What I’m most upset about is that the in-store staff get screwed as a result of her greed. I’ve spoken to current and former employees, and they both have the same mindset- that the company sucks now but corporate doesn’t care. It’s all about profit at all costs.

[Mcbillman]

And to BRYANT- “social media specialist”. You can add my feedback to your file as well. Where you’ll then close out the file and continue to ignore those who call out your company for your declining levels of service. What part of your specialist job do you do exactly? Just placate complaints with a “Thanks, we take your concerns very seriously” and then just ignore it and move on? Because I’ve been waiting 2 years now for an acceptable answer, but no one seems to care. You can have Corie Barrie feel free to call me at ANY time. You can PM me and I’ll give her my personal phone number for a chat. But that would involve effort, which I have seen none of so far from your company.