Best Buy Store Purchase

[Richard304]

I bought a 82” samsung tv from bestbuy and bought the 2 year extended warranty on it. The man who sold it to me said it would be effective after samsungs 1 year warranty. My tv just messed up, has a black 10” vertical shadow that goes from top to bottom of the screen. I went to bestbuy to talk to them since I was told when i purchased the tv that it would have a total of 3 years under warranty. They let me know that it was just 2 years total. So I paid a extra $230 for a year warranty is what they told me. The tv is 2 yrs and 1 month old. I would like to have them repair my tv since they told me I had a total of 3 year warranty coverage on it. I do not know why a company will not stand by their warranties and what their employees are selling to their customers.

[Allison-BBY Social Media Specialist]

Hi, Richard304, and welcome to our online community!

Thank you for posting on our forum for support with your Samsung TV. It's always a great idea to purchase extra protection on an important product like this, but I'm sad to learn you have run into issues with your repair a few years down the line. I'd be glad to share more information about our Geek Squad Protection (GSP) and how it works with a manufacturer's warranty.

Your plan starts on the day you purchase the item and runs concurrently with the manufacturer warranty. Essentially, what a manufacturer warranty may not cover within its one-year period, your GSP plan should. While some plans may have limited coverage beginning after the manufacturer warranty ends, it sounds like there may have been a miscommunication with the coverage you had on this TV. 

I'd be happy to look into this further and do what I can to help if you'd first send me a private message including your full name, email, phone number, and GSP number. You can find the blue option to message me to the right of my name below.

All the best,