01-04-2020 10:16 PM
01-07-2020 01:13 PM - edited 01-07-2020 01:14 PM
Welcome to the Best Buy Community forums. Thanks for reaching out to us about this, and for being an Elite Plus My Best Buy member. $400 is a lot of money to lose, so I'd like to see if I can help out at all here.
To begin, that restocking fee would not be refundable under our Return & Exchange Promise. I'd like to look into the balance, however. Please send me a private message by using the link in my signature below this post. I'll need your name, email address, phone number, and the customer service PIN from the bottom of your receipt.