04-18-2021 02:02 PM
First of all, when I arrived to a store where there were lots of employees but no customers in the service area. I was asked if I had an appointment. No. I said it was overheating and I just wnated to drop it off. I had never needed an appointment in the past. Okay, the young turd said, then you'll have to wait an hour and maybe we can see you then. No one else was there! He could have let me drop it off...but no. I had to wait for an hour then another guy signaled me it was okay to approach the throne. He plugged it in, looked at the screen, unplugged it and said, Okay it will be 5 days at least. Days later I got a message to make an appointment 3 more days in the future to pick it up. Hell no! I walked in, asked for my computer and they guy said they didn't find anything wrong with it. Fine.
But when I got home, they had changed settings and not changed them back. Like the default browser was changed. Like I cannot get Webroot to allow a Google extension to work. Like I could not import pictures from my iPhone anymore. If nothing was wrong, why was it nessary to change ANYTHING.
Best Buy Geek Squad used to be the best. Forget it. After this Geek Squad membership has expired, never again.
04-18-2021 03:56 PM
Thank you for visiting our online community, although I wish your first post had been related to a positive experience. When electronics are not working, that can often be an urgent concern. Our goal is to get things working properly, as quickly as possible. In effort to serve our customers in the most efficient manner, scheduling an in-store service appointment is necessary. This also applies when our customers need to pick up their equipment, as this allows time for the proper demonstrations to be done, and any lingering questions can be answered.
Your feedback is extremely important to us, which is why I appreciate you taking the time to reach out. If you would like to send a Private Message, I can take the steps to ensure your experience is formally documented. If you’re still in need of support, I will do all I can to help.