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Posts: 18
Registered: ‎03-05-2016
Accepted Solution

warranty replacement or repair

how do i use my geek squad warranty on my tv? the tv has been a piece of crap since i bought it. now its even worse. i have to reset the tv each time i use it .. (unplug it for a minute and  plug it back in)..


its slow to switch channels its slow to bring up the smart hub  its slow to load anything. . it freezes up. shouldn't take 5 minutes to do something simple on this tv  and i mean 5 minutes to get the tv  rebooted and back on to what i wanted to  use like netflix or hulu for example.


i gave up and put my roku on it what defeats the purpose of a smart tv. even  trying to get it to  its proper inputs is a chore. i have 11 days before the manufactur warranty expires i huave a 2 year geek squad. at this point i dont care who fixes the tv or replaces it. i just want it replaced  or repaired before i do throw it out the door. 

Emerging Expert
Posts: 7,615
Registered: ‎02-25-2013

Re: warranty replacement or repair

make a geek squad appointment online.


Schedule appontment

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Posts: 18
Registered: ‎03-05-2016

Re: warranty replacement or repair

thank you. so since its a 43 inch tv they would come to my house? is there a charge for them to come to my place ?
Posts: 421
Topics: 22
Kudos: 82
Solutions: 17
Registered: ‎02-08-2019

Re: warranty replacement or repair

Greetings, PeteLaFramboise,

Thank you for reaching back out to us here on the Forums! I'm disheartened to hear that your TV hasn't been working optimally, and I can understand wanting to explore how to get support with your TV and how that would work out.

If you're a Total Tech Support member or have Geek Squad Protection on a TV 42" or larger, we can come to your home to repair it. We ask that you call 1-800-433-5778 to schedule an appointment. Additional details about our TV repair services can be found here. I hope that this information helps! If you have any other questions, please don't hesitate to let us know.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!