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Posts: 1
Registered: ‎05-02-2020

unethical deletion of folders without permission.

[ Edited ]

Today I had extensive work done on my PC by a Geek Squad rep. His name was Alex, and I asked him to check for viruses and malware, in addition to giving me a general tune-up. He seemed great at first and answered many of my questions, but when I opened my downloads page I noticed that he had deleted several of my folders with photos and some of my videos downloaded would not play.. I never asked him to do so, so why did he? I also noticed a Polly prissy pants comment on this forum.She was someone who abused me on PInterest. So are these two related? Hope not! And yes, these folders contained legal adult content that I have never sold or shared with anyone.Give me a break Geek squad! Peter {removed per forum guidelines}

Valued Contributor
Posts: 1,505
Registered: ‎02-07-2011

Re: unethical deletion of folders without permission.

If any of the folder were downloaded "free" from the internet they most likely contained some of the malware you asked him to delete. The software they use will identify and delete automatically.

Generally anything with the words "free, or coupon" are all things not to click on or download.
Posts: 536
Topics: 21
Kudos: 110
Solutions: 25
Registered: ‎11-23-2018

Re: unethical deletion of folders without permission.

Hello, PeterJohnson20, and welcome to our online community!


Thank you for reaching out to us through the forums. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure you receive the support you've been searching for with your recent Geek Squad service.


I hate to hear you may have encountered some issues with your media and other files after one of our Agents worked on your PC. While nckhammond brings up some good points, I'm wondering if you discussed the issues you saw further with Alex or store leadership?


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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