01-13-2021 10:07 AM
01-14-2021 09:01 AM
01-16-2021 01:56 PM
Thank you for taking the time to reach out to us here on our community forums. I know how critical it is to have a working computer so I can understand wanting to get this back as quickly as possible. I appreciate you taking the time to let us know about your experience and would be glad to see what options may be available to assist you moving forward.
I do have some questions based on your message. It sounds like your laptop was damaged in transit and wouldn't work when it had been returned to your local Best Buy, is that correct? As the Agent you spoke to mentioned, we would typically send this laptop back to our service center.
I would be glad to see if there may be any alternatives available. I will need some additional details to do so. Can you please send me a private message that includes your:
Service order number
You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you so I can continue to review this.