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Posts: 1
Registered: ‎03-16-2021

refurbished iphone 7 w/water damage

I purchased a refurbished iPhone 7, together with the geek squad protection plan, from Best Within a month, the phone had stopped working. The geek squad refused to touch it because it was refurbished. I sent it to apple, and they told me that it had water damage and that they wouldn't fix it without charging me. I had had the phone for such little time, and had never gotten it anywhere near liquid. 

I have spent hours on the phone with Best Buy, getting bounced back and forth between customer service, geek squad, sales. I was even hung up on while on hold. I now have a phone that does not work, and no access to services for it.

I would like a full refund for the phone, and for the geek squad protection plan, since it did not help me at all. 

Posts: 6,661
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Registered: ‎08-21-2017

Re: refurbished iphone 7 w/water damage

Good afternoon, k_r,

Welcome to our community forums and thank you for reaching out to us regarding this purchase. I rely on my phone for almost everything and I know I would want to get this repaired as quickly as possible. I would be glad to help you explore what options we may have to assist you with this.


We offer a 14-day Return & Exchange Promise for cell phones and devices that can be activated. Can you please clarify how long ago you purchased this phone? 


I'd also like to take a look at the notes the Geek Squad has left so far and will need a bit more information in order to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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