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Posts: 1
Registered: ‎08-04-2021

refrigerator repair nightmare

My LG Refridgerator stop working about ten days ago, the geeek squad refer a company to come out and fix the refrgerator this company cancelled the appointment on us, We callled customer service again and another company got scheduled to come out 5 days later. the 2nd company came out to service he refrigerator and left, said thay would order parts to fix the unit. by now is 10 days or more without a refrigerator. I called customer service , they tranferred me to the Lg 800 number, talking to the LG rep. (sounded drunk) after getting my name they hanged up on me.

I went to the store nearby in Donwey california. talk to Frank the manager, He took me to Lucy (the appliance rep), lucy to the GEEK SPECIAL FORCES, after talking to Stacy at the sepcial forces, She gave me the LG 800 NUMBER FOR THEM TO HLEP ME. (i bought an extended warany from Best-Buy). The estended warranty does not cover teh refrigerator not cooling, it would have to be LG to fix it. (said GEEK SQUAD SPECIAL FORCES STACY) THE RUN AROUND GIVEN TO ME HAS ME REAL UPSET.


Posts: 1,100
Topics: 60
Kudos: 141
Solutions: 64
Registered: ‎07-23-2018

Re: refrigerator repair nightmare

Hello, felisnando,


Thank you for visiting our online community. There is never an ideal time for an essential appliance, such as a refrigerator, to fail. Geek Squad Protection (GSP) is designed to provide our customers with peace of mind, when unexpected failures present themselves. I’m relieved to know you opted to add this protection. In some cases, the manufacturer may need to be involved, although it is extremely important our customers are provided with timely updates, regarding the status of repairs. I understand this is something you’re eager to have resolved, and I would love the opportunity to review the repair history.


When convenient, please send a Private Message. For verification purposes, please include your full name, email address, and telephone number. My normal days off are Friday and Saturday, just so you are aware of my schedule. If you do not receive an immediate response, I will reply, when I return. To send a Private Message, simply select the darker blue icon, which is located across from my signature.



Sarah|Senior Social Media Specialist | Best Buy® Corporate
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