07-19-2019 02:11 PM
Welcome to our community. There is little in the world more inconvenient than having an essential device in need of repairs. Three weeks is an awful long time though and I certainly understand how frustration can be compounded over time.
I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll get started:
To send me a private message, please click the button labeled "Private Message" in my signature below.
I look forward to hearing from you.