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Posts: 1
Registered: ‎02-14-2023

no one knows whare my laptop is!

Hi dropped off my HP laptop for rapair on Jan 18.

Feb 7 get a notice that it cant be reapiard as parts are unavalable.

Told me then that the laptop would be back at the store by Friday Feb 10.

No calls

Went to the store on Sunday Feb 12,  and they said they dont have it.

Also told me the same thing that the website says thats its "under extensive testing".

STILL waiting on the return of my laptop, NO ONE knows where it is.


Can you help!!




Posts: 198
Topics: 4
Kudos: 34
Solutions: 19
Registered: ‎11-24-2021

Re: no one knows whare my laptop is!

Hello, murphcc1,


Welcome to the Best Buy Forums!


I would also be frustrated with the conflicting information regarding your laptop repair. I would be happy to look into the status of your laptop for you! Can you send a Private Message with the information below so that I can look up your My Best Buy account? You should be able to send a Private Message by clicking the button to the right of my signature below!


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Josh|Social Media Specialist | Best Buy® Corporate
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