10-20-2020 07:46 PM
I'm an Elite Memeber of Best Buy.
Yesterday I visited to give my laptop to Geek Squad protection plan, but I heard that it will take around one month to fix up. I know that there might be many repair orders accumulated, but does Best Buy take no special care of its 'Elite' customer?
I've purchased several laptops from Best Buy and have always purchased Best Buy's warranty (aka Geek Squad's protection plan", but as I recall this is my first time to take advantage of its repair service.
If Best Buy lets its elite customer who distinctly spent more money than any other non-elite customers, then actually it is very disappointing.
No escalation available for an elite customer?
Solved! Go to Solution.
10-20-2020 07:52 PM
10-20-2020 07:59 PM
10-20-2020 09:48 PM
I don't think it is practical at all to let a customer wait for one-month (or even might be longer than that) repair. Not only for gaming, I also need my high-performance laptop for my works too. Remember: Geek Squad Protection Plan is not free, I paid additional my money for that.
Do not make poor excuses on your business. If the COVID-19 hits you, actually whatever hard time you have in your business, anyway it is absolutely you Best Buy's responsibility to get enough stock, parts, workforce or whatever. Do you want me to take care of your stocks or business situations when I'm not get paid by you as a staff?
If Best Buy cannot, it just means that it is incompetent and no one will have positive experience for it. (Already some websites in this year's google search are giving one out of five stars to Geek Squad protection plan rating)
Personallly I won't blame you jdogg836 for my annoyance because I believe you're not in charge of BBGS's repair system. But I want to tell the company CEO or whoever in charge "Get your job done right when you get paid".
10-20-2020 10:20 PM
10-20-2020 10:59 PM
10-20-2020 11:09 PM