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Posts: 2
Registered: ‎10-12-2017

is my laptop ever coming back?

I understand a literal pandemic is going on but i've used geek squad before to repair my computer two times and they came in with several weeks. my laptop repair had be regurlary updated until april 1st (fitting). it been maybe four or five weeks and i'm kinda concerned it might not be coming back. I don't know, i've seen costumers complain about their devices bot being repaired like their suppose to and i'm starting to wonder if this is the case for mine.

Posts: 695
Topics: 40
Kudos: 92
Solutions: 27
Registered: ‎07-23-2018

Re: is my laptop ever coming back?

Hello, Ewolf20,


I hope you’ve been enjoying your weekend. As someone who relies on their computer for both personal and professional purposes, I understand why you would be eager to receive an update on the status of your laptop repair. Our goal is to return equipment to our customers, in a timely manner. It is extremely important we ensure we’ve done all we can to ensure the device is completely functional. This process can take some time, especially if parts need to be ordered.


We encourage our customers to check the status of their repair, through their accounts or on our website. Updates are typically sent via email. In some cases, customers may be contacted by phone. If it would help, I would be happy to investigate this for you. To get started, please send a Private Message, so I can collect the necessary information.



Sarah|Social Media Specialist | Best Buy® Corporate
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