08-23-2019 02:38 PM
I bought my iPhone xs max in a best buy almost a year ago and the screen has cracked, I´m uncertain if I should go directly to best buy for the repair of the screen or if I need to go through the Apple repairing process.
08-24-2019 05:35 PM
Did you purchase a Geek Squad Protection (GSP) plan or an AppleCare plan? If you have a GSP plan, then any Best Buy should be able to start the repair process for you. If it was AppleCare, I believe you can take the device to any authorized Apple service center (including some Best Buy stores).
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08-26-2019 03:25 PM
Thanks for joining the Best Buy Community forums. There's not a whole lot worse than having a cracked phone.
I have some good news about that for you. We know how important having a phone is, so we've rolled out Apple Authorized Service Provider iPhone repairs in all of our locations. Weather you have AppleCare+ on your phone, or no coverage, we can offer a repair for you.
You can check out pricing and set up a reservation to visit us here.
Depending on the damage,and what parts are available, we may be able to get that repair done for you same day.
Please let me know if you have any questions.