07-19-2022 12:24 PM
Hello, I turned my phone in for a repair on July 4,2022. The geek squad employee said that since phone does not turn on due to liquid damage, he had to turn send the phone to apple, and that I would have my phone back in 3-4 days. I paid $99 for this service, and have yet to receive my phone back. I was not given a loaner phone, and I didn't mind going a couple days without my phone anyways. The status on my phone has not been updated since I dropped off my phone. It is now July 19,2022 and it still states that this phone will be assigned to a technician soon. I have called the Bestbuy several times, firstly, claiming that they would never say it would take 3-4 days but actually 2 weeks. Then after the 2 week mark still had not heard anything. I have gotten ahold of a customer service rep that says I must now schedule a new appointment which is earliest avalible on 7/23/22. This is 3 different occations I had to reach out to find out what was going on with my phone and everyone says the same thing. "Your phone is being worked on". I keep telling them it has been 2 weeks and it has been under "In progress", and that something else is going on with my phone. No one is giving me an answer and all of the customer service people I have talked to are clueless. I think my phone is lost, and I am ready to make a claim with my insurance at T-Mobile because I don't have any more time to keep waiting on my phone. Before I do this, I would like to see if this forum will be of help.
07-19-2022 01:45 PM
Thank you for reaching out to us here! I understand how important our cell phones are in our daily routine, and would be happy to look into this for you. To get started, please send me a private message with your full name, phone number, and email. I look forward to assisting you!