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Posts: 3
Registered: ‎10-30-2018

iPhone Battery Replacement Eligibility

[ Edited ]

Best Buy is an Apple authorized repairer. I brought my iPhone 6 in at the beginning of the $29 battery replacement program to get the battery released and it worked out great. It took longer than expected (~2 hours) but I was happy to get a new battery.

 

Today I made an appointment to sent my wife in to get the battey replaced for her iPhone 6 PLUS. The technician Sean told me wife and me that her phone is not eligible for the program because the battery has greater than 80% capacity left. He told me that it is Best Buy's policy to turn away any iPhones that are not eligible this way. If this is Best Buy's policy, I can't argue against it.

 

Can a Best Buy personnel on this forum confirm this policy? 

 

The Apple site does not place a requirement on the old battery:

 

https://support.apple.com/iphone/repair/battery-power

 

There are numerous articles out there that specifically address this issue. Here is one:

 

{removed per forum guidelines}

 

By the way, the Best Buy store we used is located in Commack, NY.

 

 

Posts: 6,972
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Registered: ‎11-30-2015

Re: iPhone Battery Replacement Eligibility

Hello chewtherag,

 

Being stuck with an iPhone with a battery isn’t up to par can certainly be an issue. I personally struggled with a similar issue with my iPhone 6 until I upgraded in August. Thank you for reaching out to us to seek our insight and advice on this matter.

 

I’d be happy to partner with your local Best Buy to get more information regarding this matter. Can you please send us a private message with the details that a were associated with the appointment? A private message can be sent us to by choosing the blue button in my signature.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎10-30-2018

Re: iPhone Battery Replacement Eligibility

Thank you to Mariah for her support. She gave my phone number to the local Best Buy store and they will call me once they receive replacement battery stock.

 

By the way, I tweeted Apple Support about whether or not the iPhone's battery must have capacity less than 80% in order to get replacement. This is what they said about the battery replacement program, which runs through to the end of 2018.

 

There are no prerequisite for having your iPhone's battery replaced. The discounted price will apply to your iPhone 6 Plus battery replacements.

 

 

New Member
Posts: 3
Registered: ‎10-30-2018

Re: iPhone Battery Replacement Eligibility

Thumbs down  to the Geek Squad at the Best Buy, located in Commack, NY.

 

They never called me to bring my wife's iPhone 6 Plus in for the battery replacement. While waiting for the call, I made an appointment with a local Apple Store. The Apple Store tech support replaced the battery without a hitch.

 

There has got to be a way to complain to Apple about this. I am sure there is obligation on Best Buy's part to render the support in order to be an "Apple Authorized Repair Center."