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New Member
Posts: 4
Registered: ‎05-18-2021

iPhone 8 plus broke during repair

Hello, I am writing this to figure out what my best course of action will be to deal with my iPhone 8 plus being broken during a battery replacement. They did not have a replacement iPhone in stock, so they are needing to ship it from somewhere to their store, which I was told would arrive Friday. Due to the nature of my work, I need to have my cellphone on me, and I am stressing out a bit, just trying to figure out what I should do.

Posts: 4,971
Topics: 53
Kudos: 382
Solutions: 305
Registered: ‎11-29-2016

Re: iPhone 8 plus broke during repair

Good morning, eulb,

 

While I wish your visit to our forums were under more fortunate circumstances, I do appreciate you taking the time to visit and share your experience with us.  As someone who uses my phone on a daily basis, I know how important it is to have one working in order for you to complete your work.

 

From what you’ve described, it sounds like the information the store has provided is correct.  If for whatever reason an iPhone one of our Geek Squad agents is working on becomes damaged during the repair service, we’ll be required by Apple to send the damaged or broken phone back to them, before we’re able to offer a replacement iPhone.  Generally speaking, this process may take a few days, however, there isn’t a way for us to expedite the replacement process.  I realize this may not have been the answer you were hoping for, and I apologize for any further disappointment this news may bring.

 

Respectfully,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎05-18-2021

Re: iPhone 8 plus broke during repair

Well thats not the responce I was hoping for, but it is something that I understand, that for the most part it's out of Best Buy's hand, and is moreso dependant on Apple's policies regarding the matter. Thank you for your time, and I hope you have a wonderful day.

Posts: 4,971
Topics: 53
Kudos: 382
Solutions: 305
Registered: ‎11-29-2016

Re: iPhone 8 plus broke during repair

Thank you, eulb, and I hope you have a wonderful day as well.  I also wanted to mention that you should be notified once your replacement phone is available for you, but if you run into any issues in getting your replacement, or have any other questions or concerns in the future, feel free to swing by our Support Forums any time.

 

All the best,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎05-18-2021

Re: iPhone 8 plus broke during repair

So I was able to get the replacement phone, but am now currently unable to actually activate the device, it gets stuck in a activation lock loop if I have the sim card in. I am becoming increasingly frustrated at the situation at hand.

New Member
Posts: 4
Registered: ‎05-18-2021

Re: iPhone 8 plus broke during repair

So the phone I recieved as a replacement is a GSM, and I am on Verizon, so that might be the cause of the issue. I am just past the point of frustration and am just tired now.

Posts: 4,971
Topics: 53
Kudos: 382
Solutions: 305
Registered: ‎11-29-2016

Re: iPhone 8 plus broke during repair

Good morning, eulb,

 

Thank you for following up with us, albeit with some unfortunate news.  If you’re still having trouble getting the phone you received activated, I recommend returning to your local Best Buy store so they might assist in either getting it activated, or arranging for a replacement phone that should work with your carrier. 

 

If you continue to have issues with the phone after your store visit, please let me know.

 

Thank you,  

SeanM|Social Media Specialist | Best Buy® Corporate
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