Best Buy Repair Support

[VinP]

My iPhone was needing daily charging so I scheduled for battery replacement at BB. After running some diagnostics phone was accepted for repair, service fee paid and was asked to pick up after 2 hours. At pickup I am told that battery is replaced but now the phone won’t charge. I was refunded the service fee and that’s it. I lost a working phone and now need to buy one immediately but no compensation or discount is offered. Worst I lost my data which includes last pics of my mom whom I lost recently. BB won’t take any responsibility for messing up or making things right for their customers. Service order -#{removed per forum guidelines}. I look forward to someone taking responsibility and resolving this issue.

[AndrewB-BBY Social Media Specialist]

Hello, VinP,

Thank you for taking the time to visit our community forums and letting us know about this phone repair. I know I use my phone for nearly everything and can imagine how big of an impact it would be for this to stop working. I would be glad to help you explore what options we may have to assist you at this time.

Did you have the opportunity to speak to a store manager during your visit? Generally, the store where this repair was done at would be best suited to review this. If you'd like I can reach out to them on your behalf.

I will need a bit more information to get this process started. Can you please send me a private message that includes your:

Full name
Email address

Phone number

You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you.