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Posts: 1
Registered: ‎06-20-2021

iPhone 8 battery replacement turned it into a paper weight

[ Edited ]

My iPhone was needing daily charging so I scheduled for battery replacement at BB. After running some diagnostics phone was accepted for repair, service fee paid and was asked to pick up after 2 hours. At pickup I am told that battery is replaced but now the phone won’t charge. I was refunded the service fee and that’s it. I lost a working phone and now need to buy one immediately but no compensation or discount is offered. Worst I lost my data which includes last pics of my mom whom I lost recently. BB won’t take any responsibility for messing up or making things right for their customers. Service order -#{removed per forum guidelines}. I look forward to someone taking responsibility and resolving this issue.

Posts: 6,291
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Registered: ‎08-21-2017

Re: iPhone 8 battery replacement turned it into a paper weight

Hello, VinP,

 

Thank you for taking the time to visit our community forums and letting us know about this phone repair. I know I use my phone for nearly everything and can imagine how big of an impact it would be for this to stop working. I would be glad to help you explore what options we may have to assist you at this time.

 

Did you have the opportunity to speak to a store manager during your visit? Generally, the store where this repair was done at would be best suited to review this. If you'd like I can reach out to them on your behalf.

 

I will need a bit more information to get this process started. Can you please send me a private message that includes your:

 

Full name
Email address

Phone number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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