Best Buy Repair Support

[Aynaria]

I'm hoping someone can assist me. My iPad stopped powering on. I brought it in to my local Best Buy on 03/27/22.Big mistake! I was told that I'd be getting a new iPad since it was cheaper for Apple to replace the iPad than repair it. I was given an estimate of 4/1/22. However, when I log onto the Best Buy portal, it shows that my iPad is listed as "Work in Progress." When will I receive a replacement? What work needs to be completed? I've called the local number and dialed the extension. I can never get through, and I also emailed. The tech who checked in my iPad also listed it as having a cracked screen. I did not have a cracked screen. The screen protector sheet cracked, not the iPad screen.

Can someone please assist me in resolving this issue? I would be appreciated assistance in resolving this issue. I want to receive my iPad.

Thank you.

[Deysha-BBY Social Media Specialist]

Hello, Aynaria,

Welcome to the Best Buy Community Forums!

I appreciate you taking the time to write us regarding your iPad repair. Having a Geek Squad Protection Plan is supposed to make these types of situations simple. Although I won’t promise a different outcome, I would like to look into this further, and see what I can do to assist. 

Will you please send me a private message with the service order number, along with your full name, phone number, and e-mail address? To send it click on the blue button next to my signature. I look forward to hearing from you.

Sincerely,