Add Product

Search Results:

Reply
New Member
Posts: 1
Registered: ‎01-22-2019

i believe geek squad broke my wifes laptop charge port after warranty ended.

well i come here to voice a issue me and my wife just came in not long ago to get fixed. her laptop was having issues with the charger port not working from time to time. we came in right before her warranty ended and had it sent off to get worked on. my wife missed her computer for about a week or more and we get it back they said they replaced it that it was going bad. well issue here is it not only wasnt fixed but apparently the people who worked on it didnt know what they were doing because its worse than when we sent it in to get fixed. well now were out the warranty and stuck with something yall messed up worse so what do i do just bite the bullet? cause i can tell ya i wont buy another thing from yall if thats the case.

Regular Contributor
Posts: 868
Registered: ‎02-07-2011

Re: i believe geek squad broke my wifes laptop charge port after warranty ended.

Pretty sure there is a warranty on recent repairs. Take it back to them to have the repair redone before tin runs out
Posts: 3,012
Topics: 69
Kudos: 248
Blog Posts: 4
Solutions: 148
Registered: ‎04-18-2017

Re: i believe geek squad broke my wifes laptop charge port after warranty ended.

Welcome to the Best Buy forums, redwolf23,

 

Thanks for taking the time to reach out to us for assistance with your wife’s laptop.  I appreciate the opportunity to point you in the right direction!

 

That said, our Geek Squad PC Repair services carry a 30-day warranty from the date of service. Items that are not covered or that void the 30-day warranty include the following:

  • Re-infection of viruses and spyware.
  • Any changes not made by Geek Squad.
  • Problems unrelated to the original service call.

Please return to the store to obtain your warranty repair service you’re looking for.  Let me know if I can assist you with anything else after you work with your local Geek Squad.

JJ|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!