07-24-2018 01:14 PM
I bought a laptop in march for $200, end of june it stopped working, brought it in, it was still under warranty , geek squad took it and came back with "liquid damage" and it would cost over $400 to fix it, so i told them no, they called me the next 3 days to see when I would pick it up, i told them either thursday or friday, i went in friday and they told me they wouldnt give it to me because i didnt make an appointment, and wasnt told i needed an appointment, i just wanted my laptop i asked the employee to just get it and hand it over, i didnt need a appointment they were just going to try sell me another one, how do i get my laptop ? i just want to go in store grab it and leave, no hassles
07-24-2018 09:31 PM
07-31-2018 01:06 PM
Thanks for reaching out to us here at the Best Buy Community forums about your recent repair. I apologize for my late reply. We’ve been exceptionally busy recently, and it is taking longer to get back to everyone than I’d like.
Thankfully, jdogg836 gave a very good answer. The purpose of having reservations to pick up computers is so that we can dedicate time to everyone that visits us, and to avoid long lines. I apologize that no one told you this when they let you know that your computer was available for pickup.
If you haven’t picked up your computer yet, please head over here. That link will allow you to set up a time to come in to pick your computer up.
I hope that helps. If you have any questions, please let me know.