01-31-2019 02:26 PM
Good Afternoon, EdwinBankPickens,
Noticing that your cell phone isn’t working as expected can certainly be disappointing. Thank you for posting to our community with your issue. We’d be happy to point you in the correct direction.
Can you please share when you had made your phone purchase? If you’re within your Return & Exchange Promise, you may be able to exchange it or return it. If you’re not, please reach out to the manufacturer for further assistance. The manufacturer would be best positioned to assist you with any defect related issues.