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Posts: 1
Registered: ‎01-31-2019

cell phone

i bought a vivo x1 android cell phone. now my mobile data is not working, i rebooted it, reset it, and still it wont work

Posts: 7,326
Topics: 161
Kudos: 266
Solutions: 326
Registered: ‎11-30-2015

Re: cell phone

Good Afternoon, EdwinBankPickens,


Noticing that your cell phone isn’t working as expected can certainly be disappointing. Thank you for posting to our community with your issue. We’d be happy to point you in the correct direction.


Can you please share when you had made your phone purchase? If you’re within your Return & Exchange Promise, you may be able to exchange it or return it. If you’re not, please reach out to the manufacturer for further assistance. The manufacturer would be best positioned to assist you with any defect related issues.



Mariah|Social Media Specialist | Best Buy® Corporate
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