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Posts: 1
Registered: ‎01-03-2019

broke my iphone during a repair.

i got my iphone 6 battery replaced and ever since then , the bluetooth disconnects very easily. an antenna was damaged while replacing the battery, makes my airpods useless. its not the airpods.

Posts: 7,142
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Registered: ‎12-23-2016

Re: broke my iphone during a repair.

Hello stevieayy,

Thanks very much for joining us at the Best Buy Community forums. As a former Geek Squad Agent, I’m always disappointed to hear about issues popping up after a repair.

We always run a diagnostic on iPhones after we complete the repair, to be sure that everything is in working order. Generally, something like an antenna issue would be caught in that process.

I’d be happy to review that service order for you. Please reach out to me through a private message with your name, email address, phone number, and service order number if you have it handy. 


Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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