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New Member
Posts: 4
Registered: ‎12-17-2018

Xbox one elite controller replacement

Hi, I bought an Xbox one elite controller about 5 months ago and I paid for the geek squad protection plan to go along with it. Well, my controller has been having a few issues like the grip starting to peel off and the A button on the front sticks sometimes, as well as one of the paddles on the back. When I look online it says they are out of stock on the Xbox elite controllers, both in store and online, I'm assuming because the newest version of the controller just released. So, seeing as how I already paid for the replacement plan, and they are out of stock, what do I do. Would it be possible to get one of the new elite controllers that just released? Or maybe best buy can order a controller straight from Microsoft to replace for me?
Geek Squad Agent
Posts: 3,457
Registered: ‎03-20-2012

Re: Xbox one elite controller replacement

Swing by the store to see what options exist for your plan that was agreed upon at the time of purchase.  If it's a replacement plan and the item is no longer available then the plan could be fulfilled and a gift card provided for the amount you paid.  If this is the option you're given then you're welcome to put this GC towards the purchase of the new controller that just came out and plan. 

 

The computer should let you know what options exist at that time.  If you're unable to return to the store thank you for your patience until a moderator gets a chance to stop by to lend a helping hand!

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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New Member
Posts: 4
Registered: ‎12-17-2018

Re: Xbox one elite controller replacement

Ok, sounds good. Thank you for your help.
Geek Squad Agent
Posts: 3,457
Registered: ‎03-20-2012

Re: Xbox one elite controller replacement

If you want to keep us posted to let us know how it goes please don't hesitate. 

Have a fantastic rest of the week ahead!

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Was the question answered click solution and kudos the post?!
Posts: 372
Topics: 26
Kudos: 86
Solutions: 24
Registered: ‎10-03-2017

Re: Xbox one elite controller replacement

Hi there, Camjohn916! 

 

Thanks for posting with us on the Best Buy Support Forums! 

 

I understand that you had some concerns regarding your ability to get a replacement of your Xbox controller. Our good friend autotech796 has definitely offered some great advice here, in that heading to your local store would be the best recommendation so that we can see what options may be available in this case. 

 

Should you have any other questions, or have any trouble getting assistance with your Geek Squad Protection Plan, please feel free to reach out to us again on here, as we're always happy to help! 

 

Sincerely, 

Vince|Social Media Specialist | Best Buy® Corporate
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