01-14-2019 02:38 PM
Thanks for joining us at the Best Buy Community forums, and thank you for the great question.
At this time, we do not offer repairs on the Xbox 360. If you have an Xbox 360 with a Geek Squad Protection Plan, please head over here to set up a reservation to bring it in to have it checked out by your local store’s Geek Squad. Generally, they’ll send out your defective unit and order a replacement in for you.
Without that plan, however, we do not offer any repair options.
If there’s anything else I can assist you with, please let me know.