09-11-2021 10:33 AM
09-14-2021 10:32 AM
Hello, Cwilkrsn, and welcome to our online community!
Thank you for posting on our forum for support. I know how important it is to have a working TV in a home, and I hate to hear you haven't been able to get your unit replaced. We wouldn't expect you to run into this issue after only a year of use, and I can understand wanting to follow up on your protection plan. I'd like the chance to look into this and see if I can do anything to assist.
To start, please send me a private message including your full name, email, and phone number to start. If you have a plan number handy as well that'd be helpful. You can find the blue option to message me to the right of my name below.
All the best,
09-20-2021 06:01 PM
This entire experience has been very time consuming and stressful. However in the end Best Buy Geek Squad did make good on the service warranty. I did receive a gift card in the amount of the original purchase. Moving forward I don't believe I would ever purchase a service warranty through geek squad again. What should have been a simple process was a mountain of trouble. Hope they are able to find their weaknesses and improve their overall service.