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Posts: 1
Registered: ‎09-11-2021

Worst service warranty ever!

Tried to get my dead tv replaced for two weeks after only a year of use. Two year service contract that they do everything they can to avoid honoring. They can’t fix tv and need to replace the value. Don’t buy Best Buy geek squad service it is a waste of money.
Posts: 1,592
Topics: 77
Kudos: 264
Solutions: 74
Registered: ‎11-23-2018

Re: Worst service warranty ever!

Hello, Cwilkrsn, and welcome to our online community!

Thank you for posting on our forum for support. I know how important it is to have a working TV in a home, and I hate to hear you haven't been able to get your unit replaced. We wouldn't expect you to run into this issue after only a year of use, and I can understand wanting to follow up on your protection plan. I'd like the chance to look into this and see if I can do anything to assist.


To start, please send me a private message including your full name, email, and phone number to start. If you have a plan number handy as well that'd be helpful. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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