Add Product

Search Results:

New Member
Posts: 2
Registered: ‎10-28-2017

Worst Experience I’ve ever had, running out of patience.

Hello, I am currently a university student, but I am also an owner of a graphics design company I made since my junior year of high school that was made possible my NFTE, anyways last month I bought a laptop ( HP ENVY X360) , the internal mouse stoped working two week later, but it was fine as I used an external mouse, touchscreen and a pen for the laptop. 2 or so weeks after that someone trips and ends up knocking the laptop off my table, it falls on the floor and the upper right side corner of the screen cracks and the bottom right of the keyboard is dented open, I go today to get a replacement as when I was purchasing the laptop we were told that the $100 ADH insurance was for when there has been an accident that caused physical damage and such and with it we are able to just show up to bestbuy and ask for a replacement and it would be provided, sounds great no?....... NO! it wasn’t, not only was I lied into paying $100 extra dollars ( which is nearly an ignorable amount for how much were making) I was told that I would have to get it repaired and it would take 2-3 weeks as it’s policy, so I find myself unable to both work, and I find myself sinking into an abyss of helplessness and anger as midterms start Wednesday November 1, 2017 for my university. The Best Buy I bought it from #1891 was completely useless and held no consideration whatsoever for my problem, the man who worked Geek Squad names Carlos was Also rude about the matter.

Now I find it rather unfair that as a loyal customer that frequently purchases technological devices from Best Buy in mass on a monthly basis for his business to be treated this way, I had called the Best Buy ahead of time and I wasn’t told I could exchange it for a new one, it would just use the warranty as coverage and I’d have to get another for the new laptop, and when I get there the man working for HP told me the same thing. It’s ridiculous that I’m being told two completely different things, I Buy all my large electronics for my business at Best Buy which include large amount of 4K TVs computers, and monitors but never have I have such problems with any of these devices, should this not be fixed by November 2nd I will most likely find myself a new business to obtain my electronics from as this interaction clearly showed me how little Best Buy cards about their customers
Posts: 2,957
Topics: 37
Kudos: 226
Solutions: 160
Registered: ‎08-21-2017

Re: Worst Experience I’ve ever had, running out of patience.

Hello Ammorol-


Thank you for taking the time to register to our Forums and letting us know about your experience at our Best Buy Fordham Road store location. I am sorry to hear that you have had so many issues getting assistance with your laptop. As a college student I can completely understand how important a laptop is for school and I am sorry to hear that this is impacting your business. I am happy to look into this to see how I can assist you. 


With Geek Squad Protection Plan that covers accidental damage, typically items must be sent to a service center to see if they can be repaired before they are replaced. Only replacement plans are typically fulfilled in store. If you would like, I can contact the Best Buy Fordham Road location to see if it's possible they can help you out with this sooner. If you would like me to reach out to them, can you please send me a private message with some further information? 


Your full name
Email address on account
Phone number on account

To send a private message, please click the button at the bottom of my post across from my name. I look forward to hearing back from you so I can further assist you with this.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!