10-28-2017 02:50 PM
10-30-2017 10:46 AM
Thank you for taking the time to register to our Forums and letting us know about your experience at our Best Buy Fordham Road store location. I am sorry to hear that you have had so many issues getting assistance with your laptop. As a college student I can completely understand how important a laptop is for school and I am sorry to hear that this is impacting your business. I am happy to look into this to see how I can assist you.
With Geek Squad Protection Plan that covers accidental damage, typically items must be sent to a service center to see if they can be repaired before they are replaced. Only replacement plans are typically fulfilled in store. If you would like, I can contact the Best Buy Fordham Road location to see if it's possible they can help you out with this sooner. If you would like me to reach out to them, can you please send me a private message with some further information?
Your full name
Email address on account
Phone number on account
To send a private message, please click the button at the bottom of my post across from my name. I look forward to hearing back from you so I can further assist you with this.
|AndrewB|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!